Change how your business runs,
with agents built around your work.
We build and manage agents in your existing systems.
They handle cases from request to result.
Business processes carried through,
from request to result.
Handle more work with the same team
Agents carry cases through your systems and apply your rules at each step, so volume can grow faster than the team.
Customers hear back sooner
Agents prepare quotes and replies from your company data, helping your team respond to questions and complaints faster.
People focus where they add value
Agents handle routine steps. Your team handles exceptions and decisions that need experience and judgement.
How a process
runs on the platform.
Define the process
We define the process with your team: the steps, the information it needs and the expected result.
Agents work across your systems
Agents read and act in your ERP, CRM, mail and documents, with the permissions you set per agent.
Start from a request or a trigger
A person asks in their AI assistant or in Teams, or a mail, file or schedule starts the same process.
Set approval for each step
Per step: suggest, ask for approval or act alone, with more autonomy once the results justify it. Payments are released by your own people only.
Approve where you work
Exceptions arrive in Teams or by mail, with the source and the reason. The decision is recorded.
- 1Invoice arrivesShared mailbox, any layoutRead
- 2Check against the contractRate card and trip dataRead
- OOutlookShared invoice mailboxRead
- SSharePointContracts and rate cardsRead
- AAFASSuppliers and cost centresRead
- EExact OnlineInvoice linesWrite
- Started: carrier invoice check
- 38 invoices found, 2 need a look
- Read and checkEvery invoice lineAct alone
- Book matching linesWithin the contractAct alone
- Waiting time above 45 minApprove or disputeAsk first
- New carrierNo contract on fileSuggest
30 minutes above the free 45, caused by our own late loading. The agent suggests accepting the charge.
- Contract §4.2 checked
- Trip log matched
- Amount €64.50
- Sent to
- Femke in Teams
- Decision
- Recorded in the audit trail
Agents built for your processes,
with an owner and limits you set.
We build each agent around an agreed process and business case. It works in your existing ERP, CRM, shared mailboxes and document stores, with an owner and defined limits.
- TaskChecks carrier invoices for one logistics company.
- Business caseTarget: 80 hours a month saved on invoice checks, agreed before we build.
- InputsInvoices by mail as PDF, scan or photo, in each carrier’s own layout.
- ContextThe contract, rate card and trip data.
- SystemsReads the shared mailbox in Outlook and books in Exact Online.
- Owner
- Finance owner
- Business case
- Target: 80 h a month
- Inputs
- PDFScanPhoto
- Access
- OutlookAFASExact Online
- QualityMeasured continuously with evals, against what the team decided.
- LimitsBooks matching lines alone. Above the free waiting time it asks first.
- ExceptionsCases outside its limits go to the planning lead, with the checks attached.
- OwnerThe finance owner approves every change to the agent.
Quality built into your agents,
before and after go-live.
- v1Tested against agreed criteriaPast invoices · before go-liveApproved
- v3Live, reviewed with the ownerRuns and exceptions · against the business caseLive
- v4Proposed by IntelligenceRetested on earlier invoicesAwaiting approval
Tested against agreed criteria
We test past cases against agreed criteria. The owner approves before go-live.
Quality reviewed with the owner
We monitor runs and exceptions, and review results against the agreed criteria.
Retested before release
Intelligence informs proposed changes. Each update is tested and approved before release.
Built to run processes
in production.
Least privilege per agent
Each agent gets only the systems and actions its task needs.
Continuous evals
Quality measured with evals before go-live and continuously in production.
Change management
Every change is recorded, built by us, approved by your owner and can be rolled back.
Approvals where you work
Exceptions arrive in Teams or by mail, with what is needed to decide.
Monitoring and alerts
See what is running, retried or waiting, with an alert when work starts to pile up.
Audit trail
For every case: what was checked, what was done and who approved it.
Agent register
Every agent with its owner, its task and how far it may act on its own.
Business case per agent
What each agent must deliver is agreed before we build and reviewed while it runs.
Agent applications
for your industry.
We build your agents with your teams,
and keep them running.
within four weeks
- 01StrategyWe define the outcome you want and agree on the business case.
- 02DeliveryWe build for your workflow, integrate with your systems and test with your team.
- 03AdoptionWe train your team to take the lead. We keep monitoring and support.
